Elements and Performance Criteria
- Conduct a knowledge need analysis
- Analyse the knowledge inventory
- Produce knowledge questionnaires to request information from staff about corporate knowledge
- Identify explicit knowledge currently resident in data sources, such as policies, procedures, databases and libraries; and record its location
- Identify the accessibility, aim and integrity of the knowledge
- Identify the frequency of update of this knowledge, its previous versions, and its backup status
- Identify implicit knowledge currently resident in informal sources and organisational knowledge
- Chart the knowledge flow
- Examine how knowledge flows from one data store to another within the organisation, and how this flow is facilitated or impeded by policies, such as access control or records management policies
- Examine the procedures that facilitate the flow of knowledge within the organisation and their ease of use
- Identify the corporate and individual attitudes to knowledge within the organisation
- Produce a knowledge audit report